Custom made · Cordless · Order updates

Guides & Support

Shipping

Clear guidance for planning, measuring, fitting, and caring for a made-to-measure window shade.

Custom orders

Custom orders are prepared to the configuration confirmed when the order is submitted. Review the product, dimensions, mount type, fabric, and other selected options before confirming the order.

Shipping updates

Shipping details and available tracking updates are shared with your order. Use the latest available tracking update when reviewing an order in transit.

Questions about an order

Contact us if you need help identifying the shipping or tracking information associated with your order.

Questions, answered

Related questions

Check the product-specific requirements before confirming custom dimensions.

Where should I start with custom dimensions?

Choose the product and mount type, then follow the measurement guide together with the requirements on the selected product page.

Do fit requirements vary by product?

Yes. Confirm the mount type, clear depth, and other product-specific fit requirements before entering custom dimensions.

How will I receive shipping updates?

Shipping details and available tracking updates are shared with your order.