Guides & Support
Frequently Asked Questions
Clear guidance for planning, measuring, fitting, and caring for a made-to-measure window shade.
Are the shades custom made?
Products identified as custom are made to the dimensions and options confirmed in the product configuration. Review the product-specific measurement and fit guidance before submitting those options.
How will I receive shipping updates?
Shipping details and available tracking updates are shared with your order.
What do LF and BO mean?
LF means Light Filtering and BO means Blackout. The selected product page identifies the available light-control group for each fabric option.
What can I do on a planning destination?
Use its fit, measuring, and light-control guides to plan the window. Product-specific controls appear only when that product supplies verified configuration data.