Guides & Support
Returns & Remakes
Clear guidance for planning, measuring, fitting, and caring for a made-to-measure window shade.
Custom products
Custom shades are produced to the configuration confirmed with the order and are different from standard-size inventory.
If something is not right
Keep the product, packaging, order reference, and clear photos of the product and window opening. Contact support with those details so the situation can be reviewed against the confirmed order.
Applicable terms
The return and remedy terms presented at checkout and in the published store policies apply to the order.