Guides & Support

Custom Order Policy

Clear guidance for planning, measuring, fitting, and caring for a made-to-measure window shade.

Your confirmed configuration

A custom shade is produced from the dimensions, fabric, light-control option, mount information, and quantity confirmed with the order.

Review before submitting

Check every window label and configuration carefully. Product-specific limits and fit requirements remain part of the product instructions.

Final terms

The terms shown during checkout and in the order confirmation apply to the submitted order.

Questions, answered

Related questions

Check the product-specific requirements before confirming custom dimensions.

Where should I start with custom dimensions?

Choose the product and mount type, then follow the measurement guide together with the requirements on the selected product page.

Do fit requirements vary by product?

Yes. Confirm the mount type, clear depth, and other product-specific fit requirements before entering custom dimensions.

How will I receive shipping updates?

Shipping details and available tracking updates are shared with your order.